Make sure that your phone is connected to network.
Check the settings of your phone.
Use Samsung S9(Android 8.0) as example:
1. Go to Settings -- Notification -- Enable Letstalk.
2. Press on menu button -- click on overflow menu -- Lock apps -- Click on the lock icon on Letstalk.
3. Go to Settings -- Device maintenance -- Batttery -- Unmonitored apps -- Add apps -- Select Letstalk.
4. Go to Settings -- Device care -- Memory -- click on overflow menu (Click on Apps that aren't checked) -- Add -- Select Letstalk.