Make sure that your phone is connected to network.
Check the settings of your phone.
Use HTC U11 (Android 8.0) as example:
1. Go to Settings -- Battery -- menu (top right corner) -- Battery optimization.
2. Battery optimization -- All apps -- Letstalk -- Don't optimize.
3. Go to Settings -- More (Wireless & networks) -- Data usage.
4. Data saver -- Unrestricted data access -- enable Letstalk.