Make sure that your phone is connected to network.
Check the settings of your phone.
Use Huawei p20 Pro(Android 8.1) as example:
1. Go to Setting -- App & notifications -- Notifications management -- Letstalk -- Allow notifications.
2. Go to Setting -- Battery -- App launch -- Letstalk -- Manage manually -- Enable Auto-launch, Secondary launch, Run in background.
3. Click on menu button -- Letstalk -- Click on the lock icon.